Bravo to Mike Curvin for ‘Exceptional’ Service!
The recent snowstorm that slammed the Northeast U.S. had a ripple effect throughout the country, stranding one frequent traveler from Monterey, Calif. (MRY) in Phoenix– with her luggage back in Boston. Once she arrived home to MRY, she approached the counter and was assisted by Envoy Station Agent Mike Curvin. “Mike worked on my issue… Read more »
Envoy Visits Embraer
Last week, members of the Envoy leadership team were in São Paulo, Brazil, meeting with Embraer to discuss the introduction of Embraer 175 (E175) aircraft to Envoy’s fleet later this year. In addition to a tour of the manufacturing facility and planning sessions to ensure a smooth delivery of aircraft, Envoy President and CEO Pedro… Read more »
Baby, it’s cold outside!
When it’s winter in Des Moines, it takes extra precautions to get our customers safely to their destination. Envoy Lead Station Agent Drew Young recently sent us this shot of him braving the elements to deice aircraft, ably assisted by Lead Station Agent Matthew Alexander behind the wheel of the truck. Thank you both!
Envoy celebrates Outstanding Flight Attendants!
Envoy Flight Attendants are second to none, dedicated to the safety and comfort of our passengers. To recognize their professionalism and exceptional service, we select one “Outstanding Flight Attendant” every quarter from each of our crew bases. Nominated by their peers or manager based on positive customer letters, these exceptional employees consistently go out of… Read more »
Kudos to Brinin Behrend in Key West!
A party of three traveling from Key West, Fla. had a problem with their reservation. “I want to commend Key West Lead Station Agent Brinin Behrend,” wrote one of the grateful passengers. “He assisted us from start to finish, took charge of the situation and made sure my entire party had tickets and made our… Read more »