Keep us running smoothly, efficiently, and on time
Imagine a career that keeps you on your toes and rewards you with extraordinary benefits. As a Customer Service Agent at Envoy Air, your role is pivotal, and the perks are sky-high.
Provide efficient, friendly service to all of our customers
Create a positive start to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
