The sun was barely peeking over the horizon, beginning to shed light across the ramps and runways at Dallas-Fort Worth International Airport (DFW). Inside the airport, shuffling through the crew lounge doors were two wide-eyed pilots reporting for duty. Only, on this morning, they were not preparing for flights but instead preparing for their moment… Read more »
The content reader website, Feedspot, has awarded Envoy with a ‘Top 100 Airline Blog‘ award – it placed at No. 37! From the Communications Team at Envoy, we wanted to thank our dedicated readers and employees for helping us make it to the top of the industry! Day-to-day we look for the best stories from the… Read more »
When adversity hits hard, like hurricane Irma in Florida, people’s true character comes through. For the many Envoy employees at the Miami International Airport (MIA), altruism and goodwill shined bright. Before Irma was even close to Florida, Envoy began an all-hands-on-deck preparation for the hurricane, as well as packaged together relief supplies to send to… Read more »
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands above the rest. For the third time in two years, Blue Grass Airport (LEX) has won the prestigious award for their excellence in customer service…. Read more »
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he felt a woman approaching him at the counter and he saw her pointing to her throat. “I froze for a second but then I knew I… Read more »