Congratulations to the team in Houston, winners of the American Airlines 1Q15 Customer Cup competition, honoring stations for their performance in dependability, mishandled baggage rates, customer complaints and Customer Satisfaction Survey results. Envoy provides ground handling services to American in Houston.
Shown here from American are Regional Managing Director Terry Vevea and Vice President of Stations Donna Paladini, presenting the award to American General Manager Rob Davis and Envoy General Manager Shannon Marks.