Some things never change. Sure, it’s been more than a year since the American Airlines Customer Cup has been handed out, and there may be new faces working at ticket counters and ramps across the country. But it was evident at Abilene Regional Airport (ABI), the award-winning commitment to safety, reliability and service of an… Read more »
The Envoy breakroom at Redmond Municipal Airport (RDM) is so small it can fit inside an overhead bin. Okay, maybe not that small, but it’s definitely an intimate space. However tight a fit it may be, the RDM team has embraced it as a means to bring them closer together – figuratively and literally. In… Read more »
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands above the rest. For the third time in two years, Blue Grass Airport (LEX) has won the prestigious award for their excellence in customer service…. Read more »