Frantically changing out of their uniforms in the Dallas-Fort Worth Airport (DFW) employee parking lot, husband and wife Envoy Flight Attendants John and Marianela Grace were in a rush to buy supplies to send to their family in Puerto Rico devastated by hurricane Maria. Just after finishing a four-day trip, the Graces were racing against… Read more »
Imagine sitting in the cabin of an Embraer 175 about to reach your gate, and over the PA a flight attendant begins thanking the customers aboard the plane. When Envoy Flight Attendant Michael Frederick is that person holding the phone, he likes to do things a little differently. “I tell my customers the same thing… Read more »
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands above the rest. For the third time in two years, Blue Grass Airport (LEX) has won the prestigious award for their excellence in customer service…. Read more »
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he felt a woman approaching him at the counter and he saw her pointing to her throat. “I froze for a second but then I knew I… Read more »
During the 2017 summer, twelve interns from colleges around the U.S. worked in various departments at Envoy Headquarters in Irving, Texas. For ten weeks, they were heavily involved in a wide array of projects in departments like Flight Safety, Communications, Finance and Flight Operations. Envoy interns also spent time learning airline operations with visits to the Dallas-Fort Worth… Read more »