When trouble strikes, sometimes there’s no time for thinking; just doing. That’s when heroes emerge. At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were alerted that a customer was experiencing a seizure in the men’s restroom. The two Envoy agents, working the ticket at the time, counter suddenly rushed… Read more »
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he felt a woman approaching him at the counter and he saw her pointing to her throat. “I froze for a second but then I knew I… Read more »
“Can anyone help?!” someone screamed across the terminal. Without flinching, Envoy Lead Agent Presad Rennie ran over and saw a customer holding a choking toddler. Taking the child from his mother’s arms, Presad flipped the toddler over, applied three sharp blows between the shoulder blades and was able to successfully dislodge the obstruction – a… Read more »