Envoy

Silver Linings: A little goes a long way with GRR food pantry

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Cover photo: Envoy Customer Services Agents at Gerald R. Ford Airport in Grand Rapids, Mich.  During the COVID-19 crisis, Michigan has been one of the hardest hit states in the U.S. — currently it is seventh in confirmed cases. At Gerald R. Ford Airport (GRR) in Grand Rapids, Mich., Envoy managers and lead agents began asking if anyone… Read more »

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Silver Linings: HOU Agent delivers food to children

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Cover photo: Houston Hobby Airport Lead Agent John Laboy with a trunk full of meals to deliver to children in need. As a result of school closures, restaurants closing their dining rooms and grocery stores operating with limited inventory, there has been a sudden decline of available meals for low-income households. Thankfully non-profit organizations and… Read more »

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Guest Blog: Crossing Over (to the other side of the counter)

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By Envoy Agent Cyndi Glidewell What does an Executive Platinum, 3-million-miler do when the project ends? I’d heard stories of how hard it can be to adjust to life off the road. The phenomenon is real. After getting on a plane every week for as many years as I can remember, I truly went through… Read more »

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Double the Heroes in Northwest Arkansas

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When trouble strikes, sometimes there’s no time for thinking; just doing. That’s when heroes emerge. At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were alerted that a customer was experiencing a seizure in the men’s restroom. The two Envoy agents, working the ticket at the time, counter suddenly rushed… Read more »

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