Customer Services

The Airport Experience

Keep us running smoothly, efficiently, and on time

Our airport employees are a vital part of the ground operation for Envoy and work in a variety of diverse capacities within the company. The type of work that Agents and Fleet Service Clerks perform and their job titles vary by airport location.

In our hub locations in Dallas/Fort Worth and Chicago, Agents work “above the wing” providing outstanding customer service to every passenger. Fleet service Clerks work “below the wing,” ensuring planes are loaded properly and handled with care. In other locations, Station Agents perform work both above and below the wing.

If you are an individual that is outgoing, committed, and a team player, we want you in our operation.

Types of customer services employees

Job titles may include but are not limited to Station Agents, Sky Caps, Passenger Service Agents, Fleet Service Clerks, Airport Ground Coordinators, Customer Assistance Representative, and Airport Support Representatives.

Agent daily responsibilities may include but are not limited to one or all of the following:

Handling and tagging checked bags

Check-in process at the gates and/or kiosks

Ticket counter

Operational support

Loading and unloading the aircraft

Prepping and securing the aircraft for the next flight

Specific positions will have various minimum requirements and qualifications, so be sure to review individual job postings.


Envoy has Customer Services employees at dozens of airports within our system. Candidates may apply to one or more desired location, but must be willing and able to relocate at their own expense.


We take pride in serving our customers and we take safety seriously. If you are selected for an agent job that requires some form of training, this will be made available through various media that may include online computer based, classroom training, and on-the-job training.

There may be a need to attend training away from the work location. This off-site training may be conducted at the American Airlines Flagship University in Fort Worth, Texas or at other facilities for our contracted carriers.


Hourly rate of pay is competitive within the regional airline industry for our full-time and part-time agent positions. Rate of pay may vary by location.

Fleet Service Clerk compensation is governed by their collective bargaining agreement.

Play the videos below and get a behind the scenes look at the Customer Assistance Representative (CAR) and the Cross-Functional Agent positions.

Got a question?

Reach out to our team and they'll guide you through the hiring process.

Contact Recruiter
Social media & sharing icons powered by UltimatelySocial